As schools close and offices start to shut down for the year, airports are gearing up for the busy holiday season. Additional operational resources, more customer service staff and a range of special initiatives in terminal have been introduced at Australia’s major airports to help facilitate increased passenger numbers in December and January. Australian Airports Association (AAA) Chief Executive Officer Caroline Wilkie said the school holiday period required significant planning by airports to ensure efficient operations and outstanding customer service as passenger numbers rose. “As Australians welcome family members from afar or head off on their own Christmas holiday,...Read More
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