Latest news and insights from Australia’s airports

Digital future brings new solutions, but ignore the hype

Start with the problem you want to solve and then work out whether technology will solve it for you. That’s the advice from digital futurist Hugh Bradlow who also worries too many people are getting taken in by hype. Dr Bradlow told the recent Australian Airports Association national conference in Brisbane that people who tried to apply a technology such as artificial intelligence where it wasn’t applicable would be disappointed. “And you’ll make ...

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Creating a sense of place with airport art

Archie Moore’s striking United Neytions installation at Sydney Airport was a project from which everyone emerged a winner. The colourful array of 28 large flags has added vibrancy to the airport’s T1 International Marketplace, it gives a wide audience to the work of the indigenous contemporary artist and millions of passengers gain a taste of contemporary art in Australia and of Sydney culture. It also does what all art aspires to ...

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Collaboration the key as Sydney Airport sets focus on the passenger

Sydney Airport chief executive Geoff Culbert has been consistently asked two questions since he started in the job in January. “The first one is, ‘are you enjoying it?’” Culbert told a CAPA Centre for Aviation summit last week. “And the answer is unequivocally yes.” The second question is what has surprised him. Ultimately, he says, the biggest surprise has been the fragmentation of the industry.

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‘Seamless, convenient and easy’: Adelaide Airport’s expansion to deliver for passengers

Adelaide’s growth as an international and domestic destination has prompted a $165 million terminal expansion that will significantly improve life for passengers. Since 1998, Adelaide Airport has seen international passengers quadruple from about 240,000 to 1 million a year and overall passenger numbers increase by 50 per cent. The pressure on existing facilities saw the airport embark on a three-year construction project that will significantly upgrade international arrivals and departures as ...

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‘Airside flip’ proves winning formula for Launceston

Launceston Airport is preparing its latest tilt at the Australian Airports Association annual awards after performing what general manager Paul Hodgen labels “an airside flip”. The flip is the latest in a series of changes at the northern Tasmanian airport as it moves to make itself an attractive alternative to its neighbour in Hobart and the state’s tourism gateway. The booming tourism industry has seen traffic at Launceston grow to almost ...

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Hidden disabilities program tip of the iceberg for Brisbane

Brisbane Airport is already winning accolades for programs aimed at accommodating people with disabilities but it isn’t sitting on its laurels. Part of the Brisbane Airport’s wider customer service strategy, the program aims to help staff identify and assist people with a hidden disability. Hidden disabilities can affect anyone and include a wide range of conditions ranging from anxiety disorders to autism, dyslexia or dementia. It can also mean physical issues ...

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Australian airports rate highly as the global sector prepares for further growth

ACI (World) Director General Angela Gittens says Australian airports are rated highly by their passengers for their work with government and airlines on waiting times for passport control, security and check-in. These efforts are earning scores higher than the rest of the world. Angela maps out the priorities for airports around the world, and how working closely with their communities continues to be essential to airports' success.

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Regulatory stability drives private investment, ensures long term focus: Gittens

Airports Council International director-general Angela Gittens, a 25-year veteran of the airport industry who has headed the ACI since 2008, is no stranger to the stand-off over airport charges. She has been chief executive of major airports in Miami and Atlanta and was deputy chief executive at San Francisco International Airport. And she has first-hand experience with privatisation, having overseen the transition at London’s Luton Airport while working at vice-president ...

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Smart security streamlines passenger journey

Changes are coming to security screening at Australia’s airports and Melbourne Airport is ensuring it will be ready when they do. A redevelopment of the airport’s international screening area to boost capacity from seven lanes to 10 will also allow it to drop in computed tomography (CT) cabin baggage screening and advanced body scanners when they become available. The airport is already trialling the technology and was recently able to showcase ...

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