Latest news and insights from Australia’s airports

‘Airside flip’ proves winning formula for Launceston

Launceston Airport is preparing its latest tilt at the Australian Airports Association annual awards after performing what general manager Paul Hodgen labels “an airside flip”. The flip is the latest in a series of changes at the northern Tasmanian airport as it moves to make itself an attractive alternative to its neighbour in Hobart and the state’s tourism gateway. The booming tourism industry has seen traffic at Launceston grow to almost ...

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Hidden disabilities program tip of the iceberg for Brisbane

Brisbane Airport is already winning accolades for programs aimed at accommodating people with disabilities but it isn’t sitting on its laurels. Part of the Brisbane Airport’s wider customer service strategy, the program aims to help staff identify and assist people with a hidden disability. Hidden disabilities can affect anyone and include a wide range of conditions ranging from anxiety disorders to autism, dyslexia or dementia. It can also mean physical issues ...

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Australian airports rate highly as the global sector prepares for further growth

ACI (World) Director General Angela Gittens says Australian airports are rated highly by their passengers for their work with government and airlines on waiting times for passport control, security and check-in. These efforts are earning scores higher than the rest of the world. Angela maps out the priorities for airports around the world, and how working closely with their communities continues to be essential to airports' success.

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Regulatory stability drives private investment, ensures long term focus: Gittens

Airports Council International director-general Angela Gittens, a 25-year veteran of the airport industry who has headed the ACI since 2008, is no stranger to the stand-off over airport charges. She has been chief executive of major airports in Miami and Atlanta and was deputy chief executive at San Francisco International Airport. And she has first-hand experience with privatisation, having overseen the transition at London’s Luton Airport while working at vice-president ...

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Smart security streamlines passenger journey

Changes are coming to security screening at Australia’s airports and Melbourne Airport is ensuring it will be ready when they do. A redevelopment of the airport’s international screening area to boost capacity from seven lanes to 10 will also allow it to drop in computed tomography (CT) cabin baggage screening and advanced body scanners when they become available. The airport is already trialling the technology and was recently able to showcase ...

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Kate McCreery-Carr: making excellence and efficiency part of day-to-day business

As the gateway to the Great Barrier Reef and the tropical rainforests of North Queensland, Cairns Airport is a bustling regional link that welcomes over five million passengers every year. Taking charge of the busy day-to-day operations to ensure excellence and efficiency, is Chief Operations Officer Kate McCreery-Carr. Kate spoke to the Airport Professional about her career so far, the need to balance priorities and how to be successful in an ...

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Ground access solutions deliver passengers choice

Just as air travel has changed dramatically in recent years as more of us fly more often, getting to the airport has become an important part of passengers’ overall airport experience. With the route to many major airports contending with day-to-day metropolitan traffic, airports have been looking for new solutions to keep pace with changing passenger needs as a growing number of people visit their terminals each day. For Australia’s largest ...

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Transport cathedrals’ critical to international growth

Tourism Australia boss John O’Sullivan believes the importance of airports to the tourism industry cannot be understated, labelling them the “transport cathedrals” of their home cities and towns. Airports are, he observes, the first and last touchpoints for international visitors and have a critical role in terms of the impression they make. “From a Tourism Australia point of view, airports are incredibly important not just because of the supply they bring ...

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First impressions count as Gold Coast gets set for games

The old adage ‘if it doesn’t rain it pours’ has taken on new meaning for management at Gold Coast Airport. Not only are athletes and spectators arriving for the Commonwealth Games ahead of their start on April 4, but this has coincided with an early Easter and the popular international music festival Bluesfest at Byron Bay. The airport had a dress rehearsal of sorts on January 7 when a record day ...

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Chinese New Year highlights tourism growth story

Australia’s airports have once again seen another busy Chinese New Year period, with a range of targeted activities to welcome this important market. The Chinese visitor economy is now worth more than $10 billion and has grown significantly in recent times. Major airports across Australia hosted in-terminal activations to support the influx of passengers during the popular Chinese New Year holiday period, ensuring the visitor experience got off to the ...

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